Refund policy

30-day returns

If you're not happy with your purchase, you can return it within 30 days of delivery for a refund. Items must be unused, in their original condition and packaging.

How to start a return

Reach out through our contact page with your order number and the item you'd like to return. We'll reply within 1–2 business days with the return address and instructions. Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.

Return shipping

Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. We recommend a trackable shipping service.

Damaged, defective or wrong items

If something arrives damaged, defective or isn't what you ordered, contact us within 14 days of delivery with a photo. We'll send a replacement or issue a full refund, and you won't need to pay to send anything back.

Items that can't be returned

Opened grooming products, such as a used Beard Care Kit, for hygiene reasons
Items returned more than 30 days after delivery
Items that have been used, damaged after delivery or altered (for example, a belt that has been trimmed to size)

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refundable.